399vip Terms and Conditions — What You Need to Know Before You Play

Introduction

399vip (hereinafter referred to as "we", "the platform", or "399vip") is an international online gaming and entertainment service provider. These Terms and Conditions apply to all services offered by 399vip, including casino games, Sports Betting, fish games, Live Casino, and all other services.

These Terms and Conditions have been prepared in English with our Bangladesh users in mind, so that every member can understand them clearly. 399vip believes that transparency and integrity are the foundation of a lasting relationship, which is why we have made every effort to present our rules in plain, straightforward language.

These Terms and Conditions are prepared in accordance with international gaming laws and regulatory guidelines. In the event of any dispute, the English version shall be considered final, while this version is provided for your convenience.

Eligibility & Age Requirements

To register and use 399vip services, you must meet all of the following requirements:

• You must be at least 18 years must be.
• You must register using your real, verified identity.
• Online gaming must be legally permitted in your country or region.
• You must be of sound mind and capable of making your own decisions.
• You may only operate one account; multiple accounts are strictly prohibited.

399vip reserves the right to request identity verification for age confirmation at any time. Withdrawals may be placed on hold until the verification process is complete.

Account Registration & Management

When creating an account on 399vip, you are required to provide accurate and complete information. Please keep the following in mind during registration:

Create Account

• Register with a valid email address and an active mobile number.
• Keep your password strong — use a mix of letters, numbers, and special characters.
• Never share your login credentials with anyone.
• Only one account per person is allowed.

Account Verification (KYC)

In compliance with international anti-money laundering policies, 399vip verifies the identity of its members. The following documents may be requested prior to withdrawals or for transactions above a certain amount:

• Scanned copy of National ID (NID) or passport.
• Proof of bank account or mobile banking number.
• Proof of residence (where applicable).

Verification is typically completed within 24–48 hours. Your information is kept completely confidential and secure at 399vip.

Deposit & Payment Rules

399vip supports deposits via popular payment methods available in Bangladesh. Here are the key things to know about making a deposit:

• Deposited funds may only be used for gaming purposes.
• Deposits from third-party accounts are not accepted; the account holder and the person making the payment must be the same individual.
• Failed deposits are automatically refunded, usually within 1–2 hours.
• Suspicious transactions may be temporarily held for review.

Withdrawal Rules

Withdrawing your winnings on 399vip is simple and fast. However, please review the following conditions before submitting a withdrawal request:

• KYC verification must be completed before any withdrawal can be processed.
• Minimum withdrawal amount is BDT 300.
• The maximum withdrawal limit per day is BDT 100,000.
• Withdrawal requests are typically processed within 5–15 minutes.
• Bonus balance cannot be withdrawn directly; it becomes withdrawable only after the wagering requirements are met.
• Withdrawals can only be made to the same payment method used for the original deposit.

Bonus & Promotion Terms

399vip regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions that must be followed:

General Bonus Terms

• A specified wagering requirement must be met to use a bonus (typically 1x to 30x).
• Bonuses have an expiry period; any unused bonus will be forfeited once it expires.
• Multiple bonuses cannot be used simultaneously unless explicitly stated otherwise.
• Bonuses may only be used for legitimate gaming purposes.
• If bonus abuse or fraud is detected, the bonus and any associated winnings will be voided.

Welcome Bonus Terms

• The Welcome Bonus is available to each new member once only.
• A minimum deposit of BDT 500 is required to qualify for the Welcome Bonus.
• Bonuses must be activated before use.

Gaming Rules & Fairness

Every game on 399vip is operated according to international standards. We use an RNG (Random Number Generator) that is regularly audited by independent third parties, ensuring that all game outcomes are completely random and unbiased.

• If your internet connection drops during a game, your progress is automatically saved.
• If a game result is incorrect due to a system error, 399vip will restore the correct outcome.
• Game rules are governed by the terms set by the respective software provider.
• The dealer's decision in Live Casino games is considered final.

Prohibited Activities

The following activities are strictly prohibited at 399vip. Violating these rules will result in account termination and balance forfeiture:

• Operating multiple accounts under the same identity.
• Registration using a false identity or false age.
• Conducting transactions using a third-party payment method.
• Bonus system abuse or collaborative betting.
• Using software or automation to play games.
• Money laundering or illegal financial activity.
• Harassment of other members or engaging in inappropriate conduct.

Account Suspension & Closure

399vip reserves the right to temporarily suspend or permanently close an account under the following circumstances:

• If evidence of a Terms & Conditions violation is found.
• Failure to complete the KYC verification process.
• If signs of suspicious transactions or fraud are detected.
• At the member's own request (self-exclusion).
• As directed by the regulatory authority.

If a valid balance exists and no rule violations are found, you will have the opportunity to withdraw before the account is suspended.

Privacy & Data Protection

399vip takes the protection of your personal information very seriously. Under our Privacy Policy:

• Your personal information will never be sold or shared with any third party.
• All data is protected by SSL encryption.
• Your data will be used solely for service delivery and legal compliance purposes.
• For more details, visit our Privacy Policy Read the page.

Responsible Gaming

399vip believes gaming should be purely for entertainment. We never want any member to develop a gambling problem or suffer financial harm. That's why 399vip provides the following Responsible Gaming tools:

• Option to set daily, weekly, or monthly deposit limits.
• Temporary account suspension for a set period (cooling-off period).
• Option for permanent self-exclusion or account closure.
• Information and referrals for professional support with gaming-related issues.

To learn more about Responsible Gaming, visit our Responsible Gaming View the page.

Right to Amend Terms

399vip reserves the right to modify, amend, or update these Terms and Conditions at any time. When changes are made:

• You will be notified of significant changes via email or platform notification in advance.
• Updated terms take effect from the date they are published.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may request account closure.

Contact & Complaints

If you have any questions or complaints regarding these Terms and Conditions, please contact the 399vip support team. Our support team is available 7 days a week, 24 hours a day.

• Chat with us live — average resolution time is under 5 minutes.
• Email: [email protected]

After a complaint is submitted, we typically respond within 24 hours. Complex cases may take up to 72 hours to resolve.